I wanted to find out if I could combine my dad’s discount (and if said discount even existed) with my student discount. I decided to pose as my dad and talk about my son. So what does this have to do with there being bots? Read the transcript and tell me if you read anything weird. Nothing in the transcript has been changed except for the name of the guy working for Apple. (I changed his name in this so that if this guy who I chatted with is real, I won’t wake up with him stabbing me numerous times.)
- You are chatting with Appl, an Apple Expert
- Hi, my name is Appl. How may I help you today?
- Appl: Hi! How are you?
- Appl: Good evening
- You: I am ok.
- You: how are you?
- Appl: Great!
- Appl: Good thank you.
- You: I was wndering if since I work for the state, and I am buying a laptop for my son who is a student, I could get both discounts?
- Appl: You can only use one discount per item.
- Appl: What were you looking at?
- You: A MacBook Pro
- Appl: Very good taste.
- Appl: Will this be your first Mac?
- You: no
- You: he has found that his PowerBook was not fast enough
- Appl: I see.
- You: (He does a lot of photography and uses Aperture)
- Appl: The MacBoko Pro is a great notebook.
- You: That is what he said
- Appl: Then
you are definitely looking in the right spot. I wouldn’t recommend
anything else if you were to use something like Aperture. - You: So there is no way I could get both discounts for him?
- Appl: Unfortunately not.
- You: ok
- You: Which is a bigger discount?
- Appl: When were you looking to get your new Mac?
- You: Soon, but after MacWorld
- You: He got his powerBook 2 days before macworld 200 6
- Appl: It really depends. It differs. The prices on the site are listed to show the pices.
- You: How much of a discount would I get for working for the state of NY
- You: ?
- Appl: Like I said, the discounts differ. Does the state have a site to purchase Apple?
- You: I don’t know
- You: I
remember being on the phone with Apple a few weeks ago and they said
that I would get a discount, but I forgot how much of I discount I
would get - Appl: I see. There
are many companies Apple gives discounts to. The sites to see the
prices are usually internal. From where I sit I wouldn’t be able to see
that site for the prices. - You: This is not a company
- You: I work for the state of New York
- You: In the Finances department
- You: I want to knoww how much of a discount I would get
- Appl: I understand. But I still couldn’t see the State of New Yorks Apple site.
- You: ok
- You: thanks
- You: thats all
- Appl: Sure.
- Appl: Thank you for visiting the Apple Store. We appreciate your business.
- Thank you for contacting the Apple Store. If you require further assistance, please call 1-800-MY-APPLE.
(For the record, when I was on the phone with the guy, he was able to tell me exactly how much of a discount I would get.)
This is the first time I have had a bad experence with Apple Online Tech support. However, this means 1 thing. I would not order thru this chat at all. I can see it now:
- Me: I would like to order a MacBook Pro 17 inch everything stock
- AppleBot: Great 72 MacPros all top of the line!
- AppleBot: THat will be $450,000 please
- MeL I want a MacBook Pro!
- AppleBot: ok
- AppleBot: The MacBook Pro is a very good machine
- AppleBot: But for your purposes 72 Top of the line Mac Pros are better!
And so on…
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[…] MacBook Pro. What happened next was a perfect lesson on why you should never use bots for retail.http://freecasts.net/2006/12/16/apple-retail-uses-bots/Magers & Quinn Booksellers, Discount New and Used BooksMagers & Quinn Booksellers : Discounted […]
May 30, 2008, 5:38 am